Shipping policy

Secret Garden Delivery Service

Standard Delivery

  1. Specific time deliveries are not offered.
  2. Delivery fee depends on delivery distance from a Secret Garden shop. Less than 10KM is $12, over is $17.
  3. Same day delivery orders must be placed before 10AM for standard delivery. Any orders placed after 10AM will be treated as Express delivery orders.
  4. We deliver to most GTA areas within the listed regions: Aurora, Brampton, Downtown Toronto, East York, Etobicoke, Hamilton, Mississauga, Markham, New Market, North York, Oakville, Richmond Hill, Scarborough, Vaughan.
  5. Additional $5 + tax will apply for deliveries to unit doors or inside malls.
    Otherwise, flowers will be left at the concierge or reception if applicable. Please check with your concierge/receptionist to ensure they accept flower deliveries.
  6. Please refer to the standard delivery time below:
    1pm-5pm

    Toronto, East York, Scarborough, Markham,

    North York East, Richmond Hill South
    5pm-10pm

    North York West, Richmond Hill North,

    Vaughan, Aurora, New Market, 

    Etobicoke, Mississauga, Oakville,

    Brampton (Mon/Fri), Waterloo(Wed/Sat),

    Hamilton(Tue/Thu/Sun)


Express Delivery

  1. Deliveries with specific time requirements will be charged extra depending on the delivery method chosen.
  2. Minimum of 2 hours lead time for Express Deliveries.

Large Delivery

  1. Large deliveries consist of orders such as Standing Spray and extra-large bouquets (Eternal Blush 365 stems)
  2. Due to the size, it will be treated as an express delivery.


Delivery to Condos:

Legal name, unit number, and phone number must be provided in order to deliver to condos and apartments.

Please make sure the concierge is able to accept the flowers on behalf of the recipient or allow the drivers to deliver to the unit. For any reason the driver is unable to deliver (concierge doesn’t allow, not enough information provided, no access to the building…), the product will be placed between the entrance door and the inner door. If this is not possible, the product will be placed outside, in front of the entrance as a last choice. If you disagree with this option, we can always do a second delivery attempt for an extra charge.


Delivery Policy

Changes to the delivery address must be done before 12 PM, the day of. Extra charges will incur for any changes after 12 PM. 

The driver will call the recipient before arriving at the address. The driver will call in total 5 times, text twice, and wait at the delivery address for 5 minutes. If the recipient cannot be reached, the flowers will be left at by the door. Pictures will be taken and provided.

We cannot guarantee any damages incurred during delivery.